3Com Exchange Call Center

Full-Featured, Affordable Call Handling and Management
The 3Com® eXchange Call Center Solution is a feature-rich voice routing and management offering that works with 3Com NBX® networked telephony products to control and monitor the call center's interaction, distribution, call handling, and reporting activities. Its modular, scalable design permits cost-effective, incremental expansion and upgrades.

Base modules include eXchange Engine for establishing call routing rules, eXchange Administration for defining and modifying parameters of call center entities, eXchange Visor for robust monitoring and report generating, and eXchange Agent for creating convenient access to call center capabilities from a customizable PC toolbar. 
  
Full feature set at an exceptionally low cost compared to competing call center solutions

• Modular, scalable design with software licenses allows for cost-effective, incremental growth—from 10 up to 250 agents—and simple upgrades
• Terminal, circular, and longest idle agent routing for call center flexibility
• Built-in MIS system, with a suite of web-based reports available
• Customizable reports provide information tailored to business requirements
• Simple definition and modification of call center parameters eases administration
• Real-time graphical information on call flows, DNIS, trunks, calls in queue, and more ensures effective monitoring and control
• Multiple administration levels provide flexibility and security
• Seamless integration with 3Com NBX products saves time and cuts costs

Product Information:

eXchange Call Center

Relevant Websites:

3Com eXchange Call Center